Privacy Policy — Echo No More Coaching
Effective Date: September 1, 2025
Your privacy matters to us. This Policy explains what we collect, why we collect it, how we use and protect it, and the choices you have.
1) Who we are
Echo No More Coaching (“we,” “us,” “our”) provides coaching, workshops, and digital resources.
Contact: [email protected]
2) Information we collect
We collect only what we need to deliver services, improve the website, and comply with the law.
a. You provide it directly
Contact details (name, email, phone)
Billing details (address, limited payment info via our payment processor)
Intake forms, goals, session notes you choose to share
Messages you send (email, contact forms, scheduling requests)
Newsletter sign-ups and preferences
b. Collected automatically
Device and usage data (IP address, browser type, pages visited, time on site)
Cookies and similar technologies (see Cookie Policy)
c. From third parties (if you choose)
Scheduling tools (e.g., Calendly)
Payment processors (e.g., Stripe/PayPal)
Email marketing tools (e.g., MailerLite/Mailchimp)
Video platforms (e.g., Zoom)
We do not collect sensitive health information for medical treatment purposes and we do not provide medical, legal, or psychotherapy services.
3) How we use your information
Service delivery: schedule sessions, provide coaching, send agreed resources
Customer support: respond to questions, manage your account
Payments & orders: process purchases, send confirmations/receipts
Communications: send updates you requested (newsletters, program info); you can opt out anytime
Site performance & security: analytics, troubleshooting, fraud prevention
Legal & compliance: enforce our Terms, comply with lawful requests
4) Legal bases (if you’re in the EU/UK)
Contract (to provide services you requested)
Consent (newsletters, testimonials, optional data you choose to share)
Legitimate interests (site security, service improvement)
Legal obligation (records retention, tax)
5) When we share information
We share personal data only with trusted service providers who help run our business, under confidentiality agreements, for example:
Payment processors (process transactions securely)
Email/SMS providers (send communications you requested)
Scheduling & video tools (book and host sessions)
Analytics (understand site usage in aggregate)
Professional advisors (legal/accounting, as required)
Law enforcement (only if required by law)
We do not sell your personal information.
6) Data retention
We keep personal data only as long as necessary for the purposes above, including legal, accounting, or reporting requirements. Coaching notes are retained for a reasonable period to support continuity of care unless you request deletion (subject to legal requirements).
7) Your choices & rights
Access / update: request a copy of your data or corrections
Delete: ask us to delete your personal information (subject to legal limits)
Opt out of marketing: click “unsubscribe” in any email or contact us
Limit cookies: adjust your browser settings (some features may not work without cookies)
Data portability (EU/UK): request a machine-readable copy
Consent withdrawal: where processing is based on consent, you can withdraw it at any time
To make a request, email [email protected]. We’ll respond within a reasonable timeframe.
CCPA/CPRA (California) note: We do not sell or share personal information for cross-context behavioral advertising. California residents may request access, deletion, and information about our data practices at the email above.
8) Children’s privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child provided personal data, contact us and we will delete it.
9) Security
We use commercially reasonable safeguards to protect your information against loss, misuse, and unauthorized access. No method of transmission or storage is 100% secure, but we work to protect your data.
10) International transfers
If you access our site from outside the U.S., your data may be processed in the U.S. or other countries that may have different data protection laws. We take steps to protect your information consistent with this Policy.
11) Coaching confidentiality
We treat coaching conversations and notes with care and confidentiality. We do not disclose session content unless you consent or disclosure is required by law (e.g., risk of harm, court order, or mandatory reporting obligations).
12) Generative AI notice
We may use generative AI tools to help draft or edit written materials (e.g., emails, program guides). We do not upload client-identifying information to AI tools without your explicit consent. All AI-assisted content is reviewed by a human prior to use.
13) Third-party links
Our site may link to other websites. We are not responsible for their content or privacy practices. Please review the privacy policies of those third parties.
14) Changes to this policy
We may update this Policy from time to time. We’ll post the new date at the top when changes are made. Your continued use of the website after updates constitutes acceptance.
15) Contact us
Questions or requests about this Policy or your data?
